Refund and Cancellation Policy

All Grilled Up BBQ LLC wants you to be happy with your order. This policy covers catering, concession trailer bookings, seasoning blends from our online shop and gift cards.

 

Catering and concession trailer bookings:

• To cancel or reschedule, call 864-971-3149 or email caterer1@allgrilledupbbq.biz.

• Cancel at least 7 days before your event for a full refund of any deposit or payment.

• Cancel less than 7 days before and we may keep a deposit to cover food and prep already purchased.

• If we cancel for any reason, you receive a full refund.

• Prepared or served food cannot be refunded. If something is not right, contact us within 48 hours and we will make it right.

 

Seasoning blends (online shop):

• If your order arrives damaged or incorrect, contact us within 14 days of delivery and we will replace it or refund you.

• Opened food products cannot be returned.

 

Gift cards are non-refundable and have no cash value unless required by law.

 

Refunds go to the original form of payment. Allow 5 to 10 business days for it to appear.

 

All Grilled Up BBQ LLC, Greenwood, SC.